Man and Van Wimbledon Terms and Conditions of Service

These Terms and Conditions set out the basis on which Man and Van Wimbledon provides man and van, removal, transport and related services. By placing a booking or using our services you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any booking.

1. Definitions

In these Terms and Conditions, the following words have the meanings set out below:

1.1 Customer means any individual or business that requests or uses our services.

1.2 We, us and our refer to Man and Van Wimbledon as the removal service provider.

1.3 Services means any man and van, removal, transport, loading, unloading, packing, storage, waste removal or related services that we provide.

1.4 Goods means the items, belongings, furniture, equipment or other property that we are asked to move, handle, transport or otherwise deal with.

1.5 Service Area means the areas in which we offer removal and man and van services, including Wimbledon and surrounding districts and routes commonly served for collection and delivery.

2. Scope of Services

2.1 We provide man and van services, domestic and commercial removals, collection and delivery, and where agreed in advance, limited waste and item disposal services compliant with applicable regulations.

2.2 The scope of the service for each job, including the Service Area, number of staff, size of vehicle, estimated time, and any additional services such as packing or furniture assembly, will be confirmed during the booking process.

2.3 We reserve the right to refuse to transport or handle any Goods which we believe are unsafe, illegal, hazardous, excessively heavy, or otherwise unsuitable for carriage in a standard man and van removal vehicle.

3. Booking Process

3.1 Bookings may be requested by the Customer through our accepted booking channels, such as online forms or other contact methods as made available by us from time to time.

3.2 When making a booking, you must provide accurate and complete information, including:

a) Full collection and delivery addresses within our Service Area.

b) Description and approximate quantity of Goods.

d) Information about access, such as floor levels, lifts, parking restrictions, narrow streets or limited loading areas.

e) Your preferred date, time, and any timing constraints.

3.3 Any quote we provide is based on the information you supply. If the information is incomplete or inaccurate, we may adjust the price or decline to carry out the service on the day.

3.4 A booking is only confirmed when we explicitly accept it and, where required, when a deposit or prepayment has been received. Provisional quotes or availability checks do not constitute a confirmed booking.

4. Pricing and Quotations

4.1 We may offer fixed price quotes or time-based rates, depending on the nature of the job and the Service Area involved.

4.2 Fixed price quotes will cover the tasks and parameters specifically agreed in writing, including the number of staff, vehicle size and anticipated journey within the Service Area. Additional work, delays or changes requested by you may incur extra charges.

4.3 Time-based rates are charged from the agreed start time or arrival window, including loading, travel between addresses within the Service Area, and unloading. Waiting times caused by the Customer or third parties may be chargeable.

4.4 All prices are stated exclusive of any applicable taxes or charges unless expressly stated otherwise. Any parking charges, congestion or clean air zone charges, tolls or similar costs reasonably incurred in completing the service will be added to your final bill, unless agreed otherwise.

5. Payments

5.1 We may require a deposit to secure your booking. The deposit amount and due date will be communicated to you during the booking process.

5.2 Unless otherwise agreed in writing, payment of the remaining balance is due on completion of the service on the same day.

5.3 We accept payment methods as notified to you in advance of or at the time of booking. You are responsible for ensuring that funds are available and payment is made promptly.

5.4 In the event of late or non-payment, we reserve the right to:

a) Charge reasonable administration fees and costs of collection.

b) Charge interest on any overdue amount at the maximum rate permitted by applicable law.

c) Retain Goods in our possession until full payment is received, where legally permitted, and to charge storage fees and additional handling costs.

6. Cancellations and Amendments

6.1 If you wish to cancel or amend your booking, you must notify us as soon as possible through the same or another accepted communication method used for the booking.

6.2 We may apply the following cancellation terms, unless a different policy has been agreed in writing for a particular job:

a) Cancellations made more than 72 hours before the scheduled start time may be refunded in full, less any non-refundable costs we have incurred.

b) Cancellations made between 24 and 72 hours before the scheduled start time may incur a cancellation fee up to a reasonable proportion of the quoted price.

c) Cancellations made less than 24 hours before the scheduled start time may be charged at up to 100 percent of the quoted price.

6.3 Booking amendments, such as changes to the date, time, Service Area or scale of the job, are subject to availability and may result in revised pricing. If we are unable to accommodate the requested change and you cancel, the above cancellation terms will apply.

6.4 We reserve the right to cancel or postpone a booking where:

a) Circumstances beyond our reasonable control prevent us from carrying out the service safely or lawfully.

b) We have reasonable grounds to believe that the information provided is inaccurate, incomplete or misleading.

c) The Customer behaves in an abusive, threatening or otherwise unreasonable manner towards our staff.

In such cases, we will, where possible, offer an alternative date or a refund of any amounts paid for services not provided, but we will not be liable for any consequential loss.

7. Customer Responsibilities

7.1 You are responsible for:

a) Ensuring that access is available at the collection and delivery addresses, including arranging parking, entry and use of lifts where needed.

b) Complying with all relevant parking, loading and traffic regulations, and providing us with accurate information about restrictions.

c) Ensuring that Goods are packed appropriately and securely, unless packing services have been specifically requested from us.

d) Being present or arranging for an authorised representative to be present during collection and delivery to direct our staff and to check Goods at the end of the service.

7.2 If we are unable to complete the service, or if there are delays, because of inadequate access, failure to arrange parking, or absence of the Customer or representative, we may still charge for the booked service and for any additional time spent.

8. Excluded and Restricted Items

8.1 Unless we have expressly agreed in writing, we do not carry:

a) Hazardous or flammable materials, including fuels, chemicals and gases.

b) Illegal goods or items whose possession or transport is restricted by law.

d) Cash, securities, jewellery, precious metals, or other high value items.

8.2 If you include any such items without our knowledge or consent, you do so at your own risk and we accept no liability for any loss, damage or legal consequences arising.

9. Liability and Limits

9.1 We will exercise reasonable care and skill in providing our services. Our liability for loss or damage to Goods or property is limited as set out in this clause.

9.2 We will not be liable for:

a) Loss or damage arising from your failure to pack or secure items properly where we have not provided packing services.

b) Loss or damage to fragile items such as glass, mirrors, artwork or electronics that were not adequately protected or declared to us.

c) Normal wear and tear, minor scratches, scuffs or marks that may occur despite reasonable care in handling and moving Goods.

d) Loss or damage caused by inherent defects, flaws or pre-existing damage in Goods.

e) Loss of profit, loss of business, or any indirect or consequential loss.

9.3 Our total liability for any claim for loss or damage, howsoever arising, shall be limited to a reasonable sum proportionate to the service fee or another limit communicated to you prior to the job, except where prohibited by law.

9.4 Nothing in these Terms and Conditions shall exclude or limit our liability for death or personal injury caused by our negligence, for fraud, or for any other matter for which liability cannot legally be excluded or limited.

9.5 You must notify us in writing of any loss or damage you believe has occurred as a result of our services as soon as reasonably practicable and in any event within a reasonable time frame after completion of the job. We may ask for evidence, such as photographs and receipts, in order to consider any claim.

10. Insurance

10.1 We maintain insurance cover appropriate for a removal and man and van service provider in our Service Area. Details of cover and applicable limits are available on request.

10.2 You are responsible for arranging your own additional insurance if the standard cover or liability limits are insufficient for the value of your Goods or for your particular requirements.

11. Waste and Disposal Regulations

11.1 Where we provide waste removal or disposal services, we will do so in accordance with applicable waste and environmental regulations.

11.2 We will only remove waste and items that we are legally permitted and equipped to handle. Certain items, such as hazardous materials, may require specialist disposal services which are outside the scope of our standard offering.

11.3 You are responsible for accurately describing the type of waste and items you wish us to remove. If on arrival the items differ in nature or quantity from what was described, we may adjust the price or decline to remove some or all of the items.

11.4 We will dispose of waste at licensed facilities or through authorised channels. You agree that once items have been collected by us for disposal, ownership passes to us or to our nominated disposal partner and the items cannot be returned.

11.5 Fly tipping or any unlawful disposal is strictly prohibited. We will comply with all relevant waste carrier obligations. You agree not to request or encourage any disposal that would breach legal or environmental requirements.

12. Delays and Events Beyond Our Control

12.1 We will make reasonable efforts to perform the service at the agreed time. However, arrival and completion times are estimates and may be affected by traffic, weather, vehicle breakdown, access issues or other factors outside our reasonable control.

12.2 We will not be liable for any delay or failure to perform our obligations where such delay or failure results from events beyond our reasonable control, including but not limited to adverse weather, accidents, road closures, strikes or acts of authorities.

13. Complaints and Dispute Resolution

13.1 If you are dissatisfied with any aspect of our service, you should raise the matter with our representative as soon as possible so that we have an opportunity to address it.

13.2 If the matter is not resolved at the time, you may submit a formal complaint in writing within a reasonable period after completion of the job. We will review the complaint and respond within a reasonable timeframe.

13.3 We aim to resolve disputes amicably. If a dispute cannot be settled through our internal process, you may consider seeking independent advice or using an appropriate dispute resolution service.

14. Data Protection and Privacy

14.1 We will process any personal information you provide in accordance with applicable data protection laws.

14.2 We will use your information for the purpose of handling enquiries, managing bookings, providing services, processing payments and for legitimate business administration.

14.3 We will take reasonable steps to keep your information secure and will not sell your details to third parties. We may share information with trusted partners only where necessary to provide the service or to comply with legal obligations.

15. Changes to These Terms

15.1 We may update or amend these Terms and Conditions from time to time. The version in force at the time you make your booking will apply to that service, unless changes are required by law or mutual agreement.

15.2 We encourage you to review the current Terms and Conditions periodically when arranging new services.

16. Governing Law and Jurisdiction

16.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or with any services provided by us, shall be governed by and construed in accordance with the laws of England and Wales.

16.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

17. Entire Agreement

17.1 These Terms and Conditions, together with any written quotation or booking confirmation provided by us, constitute the entire agreement between you and us in relation to the services we provide.

17.2 If any provision of these Terms and Conditions is found to be invalid, illegal or unenforceable, that provision shall be deemed deleted, but this shall not affect the validity and enforceability of the remaining provisions.

17.3 No failure or delay by us in exercising any right or remedy shall constitute a waiver of that or any other right or remedy.



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Our Man and Van Wimbledon is a Good Deal for Your Move

We will give you all the info you require for your move beforehand. We will begin by giving you advice so that you are more prepared for your move. We will then provide a free quote that will reflect your moving needs and showcase the cost. You can pass on any estimate so that you can get a new one that better suits you. Our fast acting man and van Wimbledon service is available across SW19 and SW20 now, it is flexible an affordable, so get in touch with us today.

Transit Van 1 Man 2 Men
Per hour /Min 2 hrs/ from £60 from £84
Per half day /Up to 4 hrs/ from £240 from £336
Per day /Up to 8 hrs/ from £480 from £672

Contact us

Company name: Man and Van Camberwell Ltd.
Opening Hours:
Monday to Sunday, 07:00-00:00

Street address: 1 Shenley Rd
Postal code: SE5 8ND
City: London
Country: United Kingdom

Latitude: 51.472767 Longitude: -0.080361
E-mail:
[email protected]

Web:
Description: Booking our man and van services in Wimbledon, SW19 is like a rule of thumb. Give us a call and find out why! You will be impressed!
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